Shipping & Returns
Original sales receipt must accompany returns.
We accept returns for exchange or refund seven calendar days after delivery of the product. At our sole discretion after seven calendar days, we will offer an exchange or store credit only. Items must be in new, unaltered and unused condition and must fit the following parameters.
- no signs of wear or damage in any way
- be submitted for return within seven days of the delivery date
- is not a special or custom order
- the item is otherwise noted that it cannot be returned or has a different return policy time period other than that seven days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault.
HAWAIIAN VANILLA COMPANY
43-2007 Paauilo Mauka Road
Paauilo, HI 96776
Customer Service Number: (808) 776-1771